professional services
a&o professional services helps customers 'efficiently' map, design and deploy IT service managment (ITSM) business strategies and solutions, with a view to aligning and optimising IT and business processes, driving out immediate and long term costs, whilst building value and effectiveness.
standards
Recognising ITIL as a worldwide standard in aiding organisations effectively manage and synchronise their IT, a&o professional services division engrains its employees in this discipline . All of our ITSM consultants are ITIL certified, in fact, they 'speak' ITIL!
They are also 'aware' and conversant in other standards such as CoBIT and ISO/IEC 20000, and able to align program delivery with best in class process standards around project management, such as PRINCE2. Combine this with a thorough working knowledge of ITSM, and our 30 years of service delivery experience, and you have a formidable capability available to leverage in your business, enabling you to recognise immediate and measurable business value.
methodology
Business Services Management - a&o professional services have framed concepts and methodologies which allow your business and IT to become truly aligned, especially in complex and distributed organisational environments. These methods deliver a proven, transparent and consistent approach, linking seamlessly into ITIL practices, but with the flexibility to accommodate those small nuances unique to individual business.
resources
We are not unique, as with any business’ people are the life blood of the organisation. We believe we’ve adopted the best standards and methodologies, and after a thorough market evaluation, the best tools which allow us to deliver what we preach….But without the right people in place, supported by the right development programs, with the right attitude, everything comes apart at the seams. We believe we have the right balance of people in place to allow us, and our customers to be successful.
business Consulting
Discovery and gap analysis services tuned against best in class standards, and processes adopted by industry leading organisations. Our deliverables include; ITIL workshops and process mapping, business to IT infrastructure maps, readiness assessment (which helps our customers to measure and understand the maturity of their ITSM from an IT and business perspective.
design & delivery of enterprise business applications
a&o can provide you with 'ITIL out of the box' business tools and can tune the software tune to defined success factors. This includes; requirements gathering and documentation, process and business alignment verification, technical design and sizing, project management, deployment and test.
a&o optimisation services
This service is designed to 'dynamically' measure and optimise the ongoing performance of an a&o software implementation given the ever changing business conditions, strategies and financial goals within most organisations. Simply put – dynamic optimisation of ROI from your a&o deployed systems. This also extends into education around new product features/capabilities, and aligning this with the enterprise to further maximise business value and investment.
